Gold-Tech: Designing an IoT factory monitoring OS that cut missed alerts by 40% and increased shift productivity by 25%

Gold-Tech: Designing an IoT factory monitoring OS that cut missed alerts by 40% and increased shift productivity by 25%

Gold-Tech: Designing an IoT factory monitoring OS that cut missed alerts by 40% and increased shift productivity by 25%

I designed an IoT-powered ecosystem that gives factory owners real-time visibility, reduces downtime, and improves overall operational health.

I designed an IoT-powered ecosystem that
gives factory owners real-time visibility,
reduces downtime, and improves overall operational health.

I designed an IoT-powered ecosystem that gives factory owners real-time visibility, reduces downtime, and improves overall operational health.

Service

Industry 4.0

Industry 4.0

Client

Gold Tech

Gold Tech

What I Do

Web Dashboard, Mobile

Web Dashboard, Mobile

  • Product Design

  • IOT Design

  • Figma AI

  • Factory App

  • Sass Platform

  • Product Design

  • IOT Design

  • Figma AI

  • Factory App

  • Sass Platform

About this project

About this project

About this project

Gold-Tech Factory OS is a real-time monitoring platform built for manufacturing industries.

 It enables operators, supervisors, and plant managers to track machine performance, respond to alerts, and make data-driven decisions — all in a single unified system.

Gold-Tech Factory OS is a real-time monitoring platform built for manufacturing industries.

 It enables operators, supervisors, and plant managers to track machine performance, respond to alerts, and make data-driven decisions — all in a single unified system.

Gold-Tech Factory OS is a real-time monitoring platform built for manufacturing industries.

 It enables operators, supervisors, and plant managers to track machine performance, respond to alerts, and make data-driven decisions — all in a single unified system.

Problem

Gold-Tech's factory managers were flying blind. The existing system relied on manual reporting — operators would notice a machine problem, write it down, and then report it at the end of a shift. By then, the damage was done.

When I joined, three different user types were all struggling with the same fragmented tools:

  • Operators: switching between 5 different screens to do one task; alerts all looked the same so critical ones were ignored

  • Supervisors: receiving raw CSV exports instead of insights; no way to compare performance across shifts

  • Leadership: no visibility into which machines were health risks; no way to plan maintenance proactively

Gold-Tech's factory managers were flying blind. The existing system relied on manual reporting — operators would notice a machine problem, write it down, and then report it at the end of a shift. By then, the damage was done.

When I joined, three different user types were all struggling with the same fragmented tools:

  • Operators: switching between 5 different screens to do one task; alerts all looked the same so critical ones were ignored

  • Supervisors: receiving raw CSV exports instead of insights; no way to compare performance across shifts

  • Leadership: no visibility into which machines were health risks; no way to plan maintenance proactively

Solution

Gold-Tech unifies real-time monitoring, predictive alerts, and technician workflows into one clean IoT platform. It turns reactive maintenance into proactive insights, reducing downtime and improving operational efficiency.

Gold-Tech unifies real-time monitoring, predictive alerts, and technician workflows into one clean IoT platform. It turns reactive maintenance into proactive insights, reducing downtime and improving operational efficiency.

Impact

The goal of the Gold-Tech Factory Monitoring OS project was to create a user-centered, intuitive system that allows operators and supervisors to monitor machines efficiently, respond quickly to alerts, and make informed decisions to reduce downtime and improve productivity.

The goal of the Gold-Tech Factory Monitoring OS project was to create a user-centered, intuitive system that allows operators and supervisors to monitor machines efficiently, respond quickly to alerts, and make informed decisions to reduce downtime and improve productivity.

The goal of the Gold-Tech Factory Monitoring OS project was to create a user-centered, intuitive system that allows operators and supervisors to monitor machines efficiently, respond quickly to alerts, and make informed decisions to reduce downtime and improve productivity.

Team

Client
Me (UX/Product Designer)
Product Manager, Engineers Tean

My role

Senior UX/Product Designer with embedded with PM and engineering team

Tools

Figma, Notion, FigJam, AI Tools

Timeline

4 week

The Core Design Challenges

Three user types. Three completely different information needs. One unified platform that needed to serve all of them without making any one group feel like the platform wasn't built for them.

Process

Process

Process

Research & Strategy

Research

User Persona

Empathy map

Information Architecture

Design & Branding

Strategy

Wireframing

UI Design

Visual Design

Delivery Execution

Development

Testing

Finalization

Prototype

Key Design Decision

Key Design Decision

Key Design Decision

Role-based dashboards

I designed three distinct home screens one for operators, one for supervisors, one for managers each showing only what that user needs right now. Operators see machine status and their task queue. Supervisors see shift performance and anomalies. Managers see production health, risk indicators, and reports.

Alert hierarchy redesign

The old system sent every alert at equal urgency. Critical ones were buried in noise. I introduced a 3-tier alert system with colour-coded priority (red/amber/green), critical alerts that expand immediately, and auto-dismissal for low-priority notifications. Missed alerts dropped by 40%.

Mobile-first operator interface

Operators carry tablets on the floor they don't sit at desks. I rebuilt the operator experience for large touch targets, minimal reading, and one-tap actions. Operators can check machine status, log a note, or escalate an alert without stopping what they're doing.

Predictive maintenance views

I designed a machine health score system and trend-based reporting so supervisors can identify machines likely to fail before they do switching from reactive to proactive maintenance.

Modular, scalable UI system

Leadership needed the system to grow as new sensors and IoT devices were added. I built a modular component library so new device types can be added without redesigning the interface.

User Persona

User Persona

User Persona

Before vs After Design

Before vs After Design

Before vs After Design

Before Design

Before Design

  • Dashboard showed too many metrics on one screen, making it difficult to focus on key insights.

  • Navigation was confusing, and users had to click multiple times to find important information.

  • Data visualization lacked hierarchy, so critical alerts were not easily noticeable.

  • The interface looked outdated and inconsistent across different modules.

After Design

After Design

  • Designed a focused KPI dashboard highlighting the most critical performance metrics.

  • Simplified navigation with a clear sidebar structure and logical grouping of features.

  • Introduced data visualizations and charts that make trends and issues easier to identify.

  • Created a consistent design system for better usability and scalability.

Product Architecture

Product Architecture

Product Architecture

Empathy Mapping

Empathy Mapping

Empathy Mapping

Pain Points (Operator)

Pain Points (Operator)

Pain Points (Operator)

  • Hard to track multiple machines while working on tasks

  • Must switch screens to find basic machine info

  • Alerts look similar and are easy to miss

  • Hard to monitor machines while moving around the factory

  • No clear priority on which machine needs urgent attention

  • Hard to track multiple machines while working on tasks

  • Must switch screens to find basic machine info

  • Alerts look similar and are easy to miss

  • Hard to monitor machines while moving around the factory

  • No clear priority on which machine needs urgent attention

Opportunities (Operator)

Opportunities (Operator)

Opportunities (Operator)

  • One single dashboard showing all machine status

  • Highly visible, color-coded critical alerts

  • Automatic logging reduces workload

  • Minimalistic, easy-to-scan interface

  • Mobile-friendly access during movement

  • One single dashboard showing all machine status

  • Highly visible, color-coded critical alerts

  • Automatic logging reduces workload

  • Minimalistic, easy-to-scan interface

  • Mobile-friendly access during movement

Pain Points (Supervisor/Manager)

Pain Points (Supervisor/Manager)

Pain Points (Supervisor/Manager)

  • They receive raw numbers, not insights

  • Hard to identify recurring machine failures

  • Reporting requires manual effort

  • Cannot compare machine performance across shifts

  • Lack of custom dashboards tailored to managerial needs

  • They receive raw numbers, not insights

  • Hard to identify recurring machine failures

  • Reporting requires manual effort

  • Cannot compare machine performance across shifts

  • Lack of custom dashboards tailored to managerial needs

Pain poits (Operator)

Pain poits (Operator)

Pain poits (Operator)

  • Trend-based dashboards (downtime, output, temperature)

  • Predictive maintenance alerts

  • Automated report generation (PDF/CSV)

  • Machine health score for planning and budgeting

  • Insights for maintenance and workforce scheduling

  • Trend-based dashboards (downtime, output, temperature)

  • Predictive maintenance alerts

  • Automated report generation (PDF/CSV)

  • Machine health score for planning and budgeting

  • Insights for maintenance and workforce scheduling

Wireframe

Wireframe

Wireframe

Style Guide

Style Guide

Style Guide

A balanced mix of bold Colours, typography, subtle neutrals, and intuitive iconography ensures data is readable, actionable, and easy to scan in high-pressure factory environments.

A balanced mix of bold Colours, typography, subtle neutrals, and intuitive iconography ensures data is readable, actionable, and easy to scan in high-pressure factory environments.

A balanced mix of bold Colours, typography, subtle neutrals, and intuitive iconography ensures data is readable, actionable, and easy to scan in high-pressure factory environments.

Final designs

Final designs

Final designs

The redesigned dashboard helped managers identify issues faster and improved operational visibility across production lines. The new interface increased user engagement by 40% and reduced the time required to monitor machine performance.

The redesigned dashboard helped managers identify issues faster and improved operational visibility across production lines. The new interface increased user engagement by 40% and reduced the time required to monitor machine performance.

The redesigned dashboard helped managers identify issues faster and improved operational visibility across production lines. The new interface increased user engagement by 40% and reduced the time required to monitor machine performance.

Dashboard / Home Screen

Dashboard / Home Screen

The dashboard gives a quick, high-level overview of all machines with color-coded health cards and live summary metrics. Users can instantly spot issues through clear green/amber/red indicators and mini performance trends.

The dashboard gives a quick, high-level overview of all machines with color-coded health cards and live summary metrics. Users can instantly spot issues through clear green/amber/red indicators and mini performance trends.

The dashboard gives a quick, high-level overview of all machines with color-coded health cards and live summary metrics. Users can instantly spot issues through clear green/amber/red indicators and mini performance trends.

A Quick actions like “View Alerts” or “Add Device” make the dashboard both informative and actionable, helping teams respond faster.

A Quick actions like “View Alerts” or “Add Device” make the dashboard both informative and actionable, helping teams respond faster.

A Quick actions like “View Alerts” or “Add Device” make the dashboard both informative and actionable, helping teams respond faster.

Machine Detail

Machine Detail

This screen shows real-time machine metrics, historical trends, and predictive behavior in one place. Users can view alerts, maintenance history, and data patterns to understand the root cause of issues.

This screen shows real-time machine metrics, historical trends, and predictive behavior in one place. Users can view alerts, maintenance history, and data patterns to understand the root cause of issues.

This screen shows real-time machine metrics, historical trends, and predictive behavior in one place. Users can view alerts, maintenance history, and data patterns to understand the root cause of issues.

With quick actions like assigning technicians or scheduling maintenance, teams can act immediately without switching screens.

With quick actions like assigning technicians or scheduling maintenance, teams can act immediately without switching screens.

With quick actions like assigning technicians or scheduling maintenance, teams can act immediately without switching screens.

Operator Task

Operator Task

The operator task screen shows a clear list of assigned tasks such as inspections, machine checks, or routine maintenance steps. Each task includes priority, due time, and the machine it belongs to, helping operators stay organized. Simple actions like “Start,” “Mark Complete,” or “Add Notes” keep workflows smooth and trackable. This screen ensures operators always know what to do next and reduces delays on the factory floor.

The operator task screen shows a clear list of assigned tasks such as inspections, machine checks, or routine maintenance steps. Each task includes priority, due time, and the machine it belongs to, helping operators stay organized. Simple actions like “Start,” “Mark Complete,” or “Add Notes” keep workflows smooth and trackable. This screen ensures operators always know what to do next and reduces delays on the factory floor.

The operator task screen shows a clear list of assigned tasks such as inspections, machine checks, or routine maintenance steps. Each task includes priority, due time, and the machine it belongs to, helping operators stay organized. Simple actions like “Start,” “Mark Complete,” or “Add Notes” keep workflows smooth and trackable. This screen ensures operators always know what to do next and reduces delays on the factory floor.

Technician / Device Setup

Technician / Device Setup

The setup flow makes onboarding devices easy with QR pairing, manual entry, and live connection status. Users can assign machines, configure roles, and manage permissions for technicians, operators, and managers. This guided process reduces errors and keeps the IoT environment secure and organized.

The setup flow makes onboarding devices easy with QR pairing, manual entry, and live connection status. Users can assign machines, configure roles, and manage permissions for technicians, operators, and managers. This guided process reduces errors and keeps the IoT environment secure and organized.

The setup flow makes onboarding devices easy with QR pairing, manual entry, and live connection status. Users can assign machines, configure roles, and manage permissions for technicians, operators, and managers. This guided process reduces errors and keeps the IoT environment secure and organized.

Results & Impact

Results & Impact

Results & Impact

Every minute of machine downtime meant revenue loss. Gold-Tech needed a system that improved reaction time, decision-making, and task transparency.

Every minute of machine downtime meant revenue loss. Gold-Tech needed a system that improved reaction time, decision-making, and task transparency.

Every minute of machine downtime meant revenue loss. Gold-Tech needed a system that improved reaction time, decision-making, and task transparency.

+30%

Production speed

+25%

Shift productivity

-25%

Missed Alerts

25% Faster

Daily operator tasks

What I Learned

What I Learned

What I Learned

In industrial environments, clarity is more valuable than creativity. Operators make split-second decisions under pressure any ambiguity in the interface is a safety and productivity risk.

In industrial environments, clarity is more valuable than creativity. Operators make split-second decisions under pressure any ambiguity in the interface is a safety and productivity risk.

In industrial environments, clarity is more valuable than creativity. Operators make split-second decisions under pressure any ambiguity in the interface is a safety and productivity risk.

This project taught me to design for the environment, not just the screen. A design that works perfectly on a desk monitor can be completely unusable on a tablet on a noisy factory floor. Contextual research isn't optional it's the only way to get it right.

This project taught me to design for the environment, not just the screen. A design that works perfectly on a desk monitor can be completely unusable on a tablet on a noisy factory floor. Contextual research isn't optional it's the only way to get it right.

This project taught me to design for the environment, not just the screen. A design that works perfectly on a desk monitor can be completely unusable on a tablet on a noisy factory floor. Contextual research isn't optional it's the only way to get it right.

Need help designing your SaaS or dashboard product?

Need help designing your SaaS or dashboard product?

Book a Free Call

Need a redesign that drives results and delights your users?

Contact Us